www.petdirectory.com.au - Pet Directory
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Pet Directory Knowledge Base: Frequently Asked Questions (FAQs) for Pet Owners and Businesses in Australia

Welcome to The Pet Directory knowledge base & FAQ page, where you can find answers to frequently asked questions about our website and the services we provide. 

Our directory is a comprehensive guide for pet owners in Australia to find local businesses and services for their pets. 

For pet businesses, our directory is a valuable tool to increase online visibility and reach a wider audience. 

Our knowledge base aims to provide useful information for both pet owners and businesses, including details on how to search for businesses on the directory, how to list a pet business, and information about our additional services such as display advertising and product listings. 

We hope this knowledge base will be helpful in answering any questions you may have about our directory and the services we offer. If you have any further questions, you can get in touch with our team via our Contact page.

For Pet Owners:

How can I find pet businesses on the directory?

You can easily search for pet businesses on our directory by using our search bar on the home page or by browsing through our categories and subcategories in the main menu.

Is the directory only for pet businesses in Australia?

Yes, our directory is specifically for pet businesses located in Australia. We occasionally make an exception for reputable international wholesalers and importers.

How can I contact a pet business listed on the directory?

Each business listing includes contact information, such as phone number and email address. You can also fill out the contact form on their profile.

Is it free to use the directory to find pet businesses?

Yes, it is completely free for pet owners to use our directory to find Aussie pet businesses, products ad services.

Are the classifieds, products, events and job listings on the directory from reputable sources?

We strive to ensure that all listings on our directory are from reputable sources, but we cannot guarantee the accuracy or reliability of each listing. Please use your own discretion when contacting and engaging with businesses or organisations listed on our directory.

How can I report an issue or problem with a pet business listed on the directory?

If you encounter an issue or problem with a pet business listed on our directory, please contact us through our "Contact Us" page and we will investigate the matter.

I want to adopt a pet, how do I find one?

The Pet Directory allows pet rescues and registered breeders to list classified ads. Check out the classifieds in the 'Re-home' section to see who is currently looking to be adopted.

What if I am looking for a puppy or kitten?

Registered breeders list their new baby pets in the Classifieds sections. Check the Classifieds categories for the animal you are looking for, for example 'Puppies' or 'Kittens.'

For Pet Businesses:

How do I get my pet business listed on The Pet Directory?

To get your pet business listed on our directory, simply visit the "Advertise" page, choose your desired package, and fill out the required information.

How much does it cost to list my business on the directory?

We offer different listing packages to suit your needs and budget. Please visit our "Advertise" page to see the different options available.

Can I list my pet rescue or pet club for free?

Yes, we offer free listings for pet rescues, pet associations, and pet clubs. Please visit the "Advertise" page and select the appropriate category for your organisation. Our team will manually check and approve your listing.

What are the benefits of listing my business on the directory?

Listing your pet business on our directory can help increase your online visibility and drive more traffic to your website. It also provides a convenient platform for pet owners to find and connect with your business.

How can I update or edit my business listing?

You can easily update or edit your business listing by logging into your account and making the necessary changes. You have the ability to update your business and contact details, your categories, images, additional information and much more.

Can I list classifieds and products on the directory?

Yes, as a member of our directory, you can take advantage of these additional features, as well as the ability to post community articles, events and job listings. We offer different membership plans to suit your needs, and some plans include access to these additional features at no extra cost. Please visit our "Advertise" page to see the different membership options available.

How can I get featured on the directory?

All members on our Plus package will have featured listings on the directory. We also offer a variety of advertising and promotional options for businesses looking to get more exposure on our directory. Please contact our support team through our "Contact Us" page for more information.

Can I list multiple profiles on The Pet Directory?

Yes, with a Plus membership, you have the ability to list up to 5 profiles. This is a great option for businesses that offer multiple services or have multiple locations. For example, if you own a pet grooming salon with a separate service for pet sitting and you are also a pet breeder, you can create a profile for each service and list them all under your main business name. To list multiple profiles, simply go to your member dashboard and select the "Add Profile" option. Note that additional profiles may incur additional fees depending on your membership plan.

Can I change my membership plan after signing up?

Yes, you can change your membership plan at any time by logging into your account and selecting a new plan. Your new plan will take effect immediately and you will be charged the appropriate fee.

Can I renew my membership automatically?

Yes, you can choose to renew your membership automatically by selecting the auto-renew option when signing up for a membership plan. If you choose this option, your membership will automatically renew at the end of each billing cycle.

How can I cancel my membership?

You can cancel your membership at any time by logging in to your member dashboard and visiting the Account settings option. Please note that cancellation of your membership may result in the removal of your business listing and any associated content from our directory.

Are there any restrictions on the type of businesses that can list on the directory?

We accept most types of Australian pet businesses on our directory, but we reserve the right to reject any listings that we feel do not meet our quality standards or violate our terms and conditions. Additionally, Cat and Dog breeders must be registered with an appropriate Association and have a Breeder Prefix.

How do I list a pet that needs to be re-homed?

If you have a pet rescue or a pet that needs a new home, you can list them in the Classifieds section. Log in to your account and create a new Classified within the 'Re-home' category.

I am a pet breeder and have new pets waiting to be adopted. How do I let people know?

Log in to your account and create a new Classified to promote your pets. If you are breeding pups, it's best to choose the 'Puppies' category for the Classified.

For Additional Advertising:

What are the different types of display advertising options available on The Pet Directory?

We offer a variety of display advertising options on our website, including banner ads, sidebar ads, and sponsored content. Please get in touch with our team via our Contact page for more information or to book a meeting.

How long will my display advertising be featured on the website?

The duration of your display advertising campaign will depend on the advertising package you choose. We offer packages ranging from a few days to several months.

Are there any restrictions on the content of my display advertising?

All ads and businesses visible on The Pet Directory must be helpful and relevant to our audience of Aussie pet owners. We reserve the right to reject any display advertising that we feel is inappropriate or violates our terms and conditions. We do not accept display advertising that promotes illegal or harmful activities, or that contains offensive or misleading content.

Are there interview opportunities for pet business owners on The Pet Directory?

Yes, we offer interview opportunities for pet business owners on our directory website. These interviews are a great way to showcase your business, share your expertise, and connect with potential customers. To request an interview, simply contact our support team and provide some basic information about your business and why you would like to be interviewed. We will review your request and get back to you as soon as possible to schedule an interview. Please note that interview opportunities are subject to availability and discretion.